Emily is a registered member of the British Association for Counselling and Psychotherapy {MBACP} and adheres to the BACP ethical framework for good practice and codes of conducts. She has a diploma and BSc degree in Counselling Studies. An experienced integrative Counsellor who works in a humanistic and holistic approach. She uses a variety of therapeutic skills to work with adults and young people.
Sometimes, life hands issues which become too difficult to handle alone and as a result, you may need a little help navigating through life’s trials. When we are faced with tough times, it can be difficult to handle our feelings or locate what we are feeling and why. Her aim is to help you work through your difficulties, gain insight, and develop coping skills for your issues.
Emily works with variety of difficulties including low mood, bereavement, abuse, OCD, bullying, anxiety, relationship problems, trauma, suicidal thoughts, workplace issues, self-criticisms, adoption, domestic violence, and childhood trauma. If you are struggling with these or any other concerns, she would be very pleased to talk and walk you through your healing journey.
If you are feeling overwhelmed, stuck, lost, or hopeless. If you are struggling to find answers and resolutions for your issues, come and talk to Emily, she will listen to you whilst providing professional support within a safe, and confidential space. Her therapy sessions offer a calm, warm, empathic, and non-judgemental approach to therapeutic work, where you can explore your thoughts and feelings as you travel along your journey to self-discovery.
Rachel is a professionally qualified and registered (MBACP) person-centred counsellor who offers approachable, professional support to help you through times that may be proving difficult. Rachel runs a private practice, Equanimity Counselling, in Chalfont St Giles, South Bucks and has experience of working with adults and teenagers, with a particular interest in family relationships (past and present), addictions, low mood and anxiety.
Siobhann is a fully qualified counsellor and member of the BACP. Her core training is Psychodynamic and Object relations and she
combines a humanistic model of therapy in her work.
Siobhann provides short term and psychotherapeutic therapy in a variety of settings including the voluntary sector, IAPT service and in private practice. She works with individuals who have experienced sexual and domestic violence and is a volunteer counsellor at Rape Crisis and Peace Hospice. She offers therapy to clients dealing with addiction, complex mental health, childhood trauma, depression, anxiety.Working with the here and now is very central to her work, providing strategies to manage difficult feelings and exploring connections from past experiences with present issues offers the client clarity and a sense of self.
Siobhann works with a wide range of clients and offers a safe space to express out loud the fears and worries that are often held in by shame.Her approach encourages safe exploration within an open honest therapeutic relationship.
Lina has an M.Couns(Advanced) qualification with a specialisation in CBT.
Living in Singapore for more than 12 years has equipped Lina to understand and relate with empathy to diverse backgrounds and cultures.Lina believes there is no ‘one size fits all’ approach in psychotherapy, and employs a client-centred eclectic approach, she tailors each client’s treatment according to their specific needs and integrates elements from different therapeutic modalities, such as Cognitive Behavioural Therapy (CBT), Schema Therapy, Solution Focused Therapy (SFBT), Gottman Couples Therapy and Brainspotting.
She aims to offer a safe and confidential space to explore any troubles and works collaboratively and respectfully, to increase awareness and strengthen resources. Her belief is that each individual has it within themselves to achieve their life goals.
Lina sees herself as an active guide, who will help and support the client through any issue or emotional distress. Regain balance and a sense of well-being in their social, emotional and professional selves.
She offers therapy to clients dealing with anger management, anxiety, coping skills, depression, life adjustment and transition, mental and emotional well- being, relationship issues, self-development, stress and trauma.
Marianne is a fully qualified NCS accredited and BACP registered Psychotherapist, an EAP practitioner and certified Wellness Coach. Marianne views psychotherapy as a dynamic, non-judgemental and empowering process created between two people. Marianne is trained to work with a wide range of issues and has a special interest in working with those who are suffering with chronic health conditions, trauma and with survivors of sexual violence and abuse.
She works within a person-centred and eclectic framework, drawing on a variety of methods to tailor the work to the individual depending on their unique needs and what they bring to therapy.
As well as working in private practice, Marianne works as a volunteer counsellor for Rape Crisis and has qualifications in Nutritional Therapy, Reiki levels 1 & 2 and is in a Teacher Training mentorship for Iyengar Yoga.
Hicham will listen to you and any concerns you may have, for a better understanding of your circumstances and the challenges facing you. Together, you can explore options and possibilities ranging from acceptance to making changes.
His specialities include helping with depression, anxiety states, relationship difficulties, alcohol/substance misuse, sexual health, addictions and acculturation.
Hicham is a qualified, experienced and BACP registered Psychotherapist and is interested in the unconscious dynamics within teams and organisations which impact on an individual’s performance and wellbeing. He combines his clinical work with teaching counselling courses, committee roles with Group Analytic Society International (Finance committee) and Birkbeck Counselling Association (Chair/Director).
Jeanne-Claire worked in media production before training as an Expressive Arts Counsellor. Her counselling approach supports clients who experience emotional dysregulation resulting from chronic stress and trauma, anxiety, depression and long term health challenges.
She gained her clinical experience in a hospital setting by NHS referral and is registered and insured.
Her practice supports the development of confidence, esteem and a stronger sense of self. She has a warm and empathic approach offering a creative embodied approach to self reflection by somatically exploring unconscious challenges with sensory-based interventions and cues of safety.
Sessions include skills training elements using techniques promoted by neuroscience. Her work is aimed at supporting clients to experience an increased sense of safety and regain autonomy.
Annamarie is a qualified counsellor, registered with The National Counselling Society and is on their regional committee in N Ireland. Annamarie is an Holistic, Integrative, Counsellor drawing from the Humanistic and CBT Third Wave Approaches. You and what you have gone through, will determine the particular blend of therapy.
Annamarie is honoured to assist you in moving from a place of entrenchment, on the fringes of your life, into the present, feeling, centre. You will not be judged, you will be met with compassion, empathy and authenticity.
Annamarie believes to engage in counselling is a gift – the start of a journey back to yourself, safe in the knowledge that another is holding the light for you.
Faye is a person-centred experiential (PCE) therapist whom also incorporates EFT tapping (emotional freedom techniques) into sessions.The two therapeutic techniques work in harmony with one another and are used together with great success.
Having a foundation in PCE therapy ensures that Faye is able to empathically attune to a clients’ distress, hold that space for them and guide them through with much care and compassion.
EFT comes under the umbrella of energy psychology with tapping on acupoints positioned on the body’s meridian system which releases stuck energy and/or emotional distress. Faye has used EFT on issues such as; limiting beliefs, anxiety, depression, peak performance, childhood trauma, bereavement, PTSD, shame, guilt, addiction with great success in her own private practice.
Jo is a fully qualified counsellor, registered with the BACP and is a member of the British Psychological Society. Jo provides a space where you can talk safely and reflect on your thoughts and feelings. Jo understands that your experiences are unique to you and always listens without judgement. Jo runs a private practice in Amersham, working with a variety of issues including addiction, anxiety and stress. Jo also works as a Management Consultant with experience in training, organisational design and coaching.
Rebecca is a fully qualified, BACP registered integrative psychotherapist.
She believes that the relationship between client and therapist is vitally important and she can provide you with a safe, non-judgemental space to talk about the things impacting on your life. She has skills in solution focussed therapy, working with you to find solutions to the situations and events that are bothering you.
Rebecca understands that reaching out for help can be really tough, she will listen and be with you as you explore what’s been going on.She enjoys working with clients, trying techniques and strategies to find something that really works.
Rebecca specialises in anxiety, managing stress, relationships, disability and self-care strategies (not just bubble baths!). Rebecca aims for her practice to be as inclusive as possible; she is LGBTQA+ friendly, disability friendly and neurodiverse friendly.
Aakansha has a passion for helping people. She is understanding, patient, empathetic, friendly and has good listening skills. Through Cognitive Behavioural Therapy, her role is to study how the clients could understand themselves, as well as develop more positive ways of behaving for their benefit. She uses a Person-Centered approach by helping the client to identify their strengths and weaknesses. In addition to the former, she incorporates Dialectical Behavioural Therapy, Psychodynamic Therapy, Humanistic Therapy, Solution-focused Brief Therapy, Spiritual Counselling and Mindfulness based on the client's comfort level during the sessions. She specialises in issues such as ADHD, Anxiety, Attachment disorder in children, Autism, Behaviour problems, Child related issues, Childhood bullying, Learning difficulties, Loneliness, Low self-confidence, Low self-esteem, Obsessive Compulsive Disorder (OCD), Physical abuse, Relationship issues, Self-Harm, Separation anxiety, Spirituality, Stress, Substance abuse and dependence (Drug/Alcohol/Sex), as well as Suicide. Aakansha is also an EMDR practitioner and able to provide EMDR therapy.
Aakansha studied at University at Buffalo and graduated with a Bachelor of Arts (Psychology) in 2012 and graduated with a Masters in Guidance and Counselling from James Cook University, Singapore in 2016. Aakansha has worked with addictions and conducted Drug Intervention workshops in prisons and with the Central Narcotics Bureau.To further her specialisation, she completed a MSc in Child and Adolescent Mental Health at King's College London in December 2019.
Gosia is a person-centred psychotherapist incorporating an intuitive and creative way of working with adults of all ages, she runs an online private practice and specialises in codependency.
Working with Gosia is a collaborative process. She is not a fixer, therefore, will not fix your problem or tell you what to do. Will not advise on what is best for you or how to live your life. However, Gosia can provide a safe, empathic and non - judgmental space where she is able to listen to you with a sense of not knowing and trust that you know what is best for you. While working together to explore your feelings, thoughts and behaviours to help you get insight and a better understanding of yourself, your needs and your wishes. Knowing yourself and getting clarity about your feelings and situation provides a foundation for change.
Gosia has experience in working with survivors of sexual abuse including domestic abuse, she supported clients who were involved in court cases. She also worked with University art students over a number of years and she taught both: Introduction to Counselling Skills and Certificate in Counselling Skills courses (Person-Centred Approach). To expand 'the counselling toolbox’ Gosia completed additional training in Creative Arts, Life Coaching, Gestalt Approach, Recall Healing to work more holistically and to support the clients more effectively.
If you are feeling overwhelmed and need some support, Jane will offer you a warm presence and confidential space, so you can reflect on what is happening and how you are feeling about it. By connecting and working therapeutically together, you can start to make sense of your experience and gain new perspectives or approaches and hopefully make things feel better.
Jane is a psychotherapist with over three decades of experience in mental health, and looks forward to sharing resources that can enhance your emotional well-being. In addition to traditional talking therapy, Jane can also integrate creative, somatic and experiential approaches such as focussing, guided visualisation, empty chair work, inner child work, hypnotherapy, EFT and NLP.
Therapy with Jane can support you in becoming more aware of your thoughts and feelings and how they influence your moods and behaviour. With deeper awareness, you become more able to emotionally regulate, and develop greater resilience, so that life’s inevitable challenges become easier to manage.
Jane hopes you will feel valued, understood and supported by her, and looks forward to meeting you
Dr Tony Furlong is an integrative therapist originally from Yorkshire who prides himself on his warm, present and calm nature.
Tony is an MBACP accredited therapist and studied Counselling and Psychotherapy at the University of East London.His integrative training allows him to take a flexible, client-led and contemporary approach to therapy that is warm, safe and confidential. Tony is passionate about working with clients in a way that allows them to explore their relationships with themselves and others, and healing and growing through the process, and to adapt his working approach according to client need. Tony studied his MA, MSc and PhD at Edinburgh University, with an academic and professional focus on gender, sexuality and identity and has worked in the mental health and LGBT fields for over a decade.
Lauren applies an integrative and systemic approach to therapy, drawing on person-centred theory. She has successfully worked with a diverse range of clients in one-to-one as well as group settings. Is an effective motivator and advocate with an innate ability to establish a rapport, build trust, interact with and relate to each person on all levels.
Lauren is extremely comfortable working and communicating with people from diverse cultural backgrounds as well as varying special needs whilst emphasising the importance of cultural relevance, individuality and family dynamics.
With over 22 years of experience in the entertainment industry as an Emmy Nominated Makeup Artist, Terri has now shifted her focus to becoming a Diversity Equity and Inclusion Leadership Coach. Her goal is to help people discover their inner beauty and support them in making any transformations they desire. From executives and showrunners to trainees and beginners in the industry, we all have the potential to be leaders in different aspects of our lives, and inspiring leadership is crucial in every situation. Through personalized coaching, we can develop a game plan that specifically meets your needs. Let's work together to create a positive impact in your life and drive change.
Niamh is a BAMT and HCPC registered Music Psychotherapist. Her professional experience includes Adult Mental health, Elderly Dementia Care, and Children with complex needs and trauma. Niamh is dedicated to providing exceptional care in line with best standard practice, and devising creative and effective care plans for all clients.
She has a client-led approach, tailoring sessions to the individual’s strengths, needs, and abilities. She believes in offering a safe, non-judgemental, and confidential therapeutic space where the client has the opportunity to build upon their personal-awareness, meet their best potential and explore their creativity and expression.
Sessions may be just talking, or they can be an integration of music and counselling, depending on what route the client would like to take. Clients do not need to have any musical experience if they would also like to use music as a means for expression and exploration during sessions.
Kim is a certified Mindfulness Integral Coach, with over 18 years of experience in People and Culture, who is dedicated to assisting individuals on their personal growth journey. She is passionate about co-creating empowering spaces that foster growth and success by establishing supportive environments where clients can thrive and flourish.
Kim holds a BCom Honours degree in Industrial Psychology and is a Professional Certified Coach (PCC) with the International Coaching Federation.
Specializing in growth-focused coaching, Kim integrates mindfulness techniques into her practice. She has particular expertise in working with young children and individuals navigating significant life transitions. Her mission is to help clients build resilience, enabling them to effectively manage unexpected challenges and achieve long-term growth
After completing her BPsychology Degree at the Nelson Mandela University in 2018, Anna registered with the Health Professions Counsil of South Africa, as a Registered Counsellor. She has been working within the profession ever since, currently runs a private practice in Port Elizabeth, South Africa, and also makes use of various online platforms to provide psychological support.
Each week she works with a variety of clients including children, adolescents, adults and couples, to provide a safe and non-judgemental space for
individuals to express their emotions and explore their life’s challenges. Anna also runs a number of personal growth and support groups.
She believes that as human beings, we all need to feel connected to one another, this is the essence of Ubuntu.
Anna believes that we begin to feel lonely and/or overwhelmed, when we do not have trusted meaningful relationships or when these relationships are challenging or
dysfunctional. The more we learn about ourselves, and the more we grow in our understanding of how we interact with our environment, the better we can become at managing ourselves and the better we can become at maintaining meaningful relationships, which in turn, enables us to create meaningful experiences within our lives. She believes in the counselling process because it creates a unique, safe and non judgmental space for
individuals to explore and unpack their thoughts, behaviors and emotions, in a way that will enable them to better understand themselves and empower them to interact with their environments in ways that are both beneficial and meaningful.
She looks forward to walking alongside you as you embark on your counselling journey.
Maria is a Certified Professional Co-Active Coach, born in Italy - a worldwide citizen in her soul. She has lived in 3 different countries (US, Italy, England, and in 3 Italian cities so dissimilar from each other: Milan, Rome and Palermo).
She defines herself as a thinking & reflection partner, challenging people to discover what they want on a deeper level, exploring different perspectives, getting focused, setting goals, & creating action steps that bring results.
As a coach she supports people to move “from where they are to where they want to be”and focuses on life transitions and well-being:
1. Transitions: intercultural, professional, and personal; anyone struggle with change. Her goal is to allow people to reflect on and share their own challenges, paving the way for an authentic, joyful, and meaningful life. Accompanying people through their own transitions to help them define clear objectives, realize their own potential, and direct their energy towards their goals is what she does
best.
2. Well-being: Life isn’t a straight line. When we hit a bump on the road of life (feeling stuck, anxious, lonely, overwhelmed, suffer loss or separation) our mental and physical wellbeing can suffer. By employing a holistic approach that considers physical, mental, and
emotional aspects of health, Maria Vittoria helps individuals to create sustainable lifestyle changes, empowers individuals to become more resilient, productive, and engaged. She defines coaching as a partnership rooted in curiosity, compassion, experimentation, and resilience. Her mission is to help you to move from constant overthinking and self-doubt, to trusting and believing in yourself and your abilities.
“When you change the way you think, you change everything - how you feel, work, play, live.”
Veronika is a person-centred psychotherapist. Her approach isa relational way of working based on the belief that we each have the inner wisdom to find our way forward. Therefore, she will be led by your priorities. Her aim is to facilitate the exploration and deeper understanding of yourself. Veronika will support you in your exploration by providing a confidential and safe space for you to actively engage in your personal journey. She will strive to foster your autonomy and empower you to find your own answers to difficulties and make choices about your life. Her focus is on supporting you to develop your sense of inner balance, interpersonal skills and positive relationships with yourself and others.
As well as private practice, she has several years of experience working in community-based counselling services across London, supporting clients from diverse backgrounds to work through a wide range of issues (anxiety, depression, disordered eating, relationship issues, work, trauma, domestic violence, stress, discrimination, low self-esteem), with recent focus in bereavement and loss.
She holds a Clinical Diploma and an MSc in ContemporaryPerson-Centred Psychotherapy from the Metanoia Institute in London.
Hannah is a Master Certified Coach (MCC) and National Board Certified Health Wellness Coach (NBH-HWC) with over 10,000 hours in the coaching industry. She is on a mission to help others to bridge the gap between business and being themselves. Hannah supports clients who are experiencing uncertainty, burnout, and competing priorities.
In a creative partnership, she supports you to honor your wisdom and well-being in ways that are aligned to your values and passions. Hannah’s style is often described as intuitive, insightful, and in-the-moment.
As a mother, coach, and creative entrepreneur, Hannah’s ultimate goal for you is that you deeply trust yourself and move forward with clarity and purpose.
Drawing from over 20 years of leadership and management experience in private and public environments, Mya understands the importance of quickly adapting to change, gracefully navigating politics, and effectively leading others. Whether working with senior executives, high potential employees, or those looking to enhance their personal lives, her passion is partnering with clients who desire to develop and implement impactful and enduring transformation to achieve their highest level of potential.
As a leadership and personal development coach, Mya partners with clients to identify challenges and transform learning and insight into action. Her approach, grounded in research and evidence-based practice, involves co-creating a safe space to facilitate a creative process that inspires clients to maximise their potential. Clients describe her sessions as being “transformative” and appreciate how sessions “get beneath the surface”.
As a lifelong learner, Mya upskills to enhance her knowledge and expertise. In addition to holding an Associate Certified Coach (ACC) credential through the International CoachingFederation, supplemental coaching certifications and trainings include Brain-BasedConversation Skills®, Brain-Based Coaching CertificateTM, Emotional Quotient Inventory(EQ-I 2.0TM) Assessment, and Emotional Quotient 360 Assessment. Additional educationexperience includes a Doctorate in Health Administration, Master’s in BusinessAdministration, and Master’s in Public Health.
My work is fundamentally based on creating a safe, confidential and non judgemental space for you to share whatever may be impacting you in life. I am here to listen to you, empathise with you and make you feel heard and respected. I'm a very warm and empathetic person and I will try to make you as comfortable as possible starting the therapeutic process. Reaching out for support can be difficult and scary, especially if it's your first time accessing therapy. However my main goal is to support you through the process at your own pace and to help facilitate change. The therapeutic journey is always worth it and I'm here to help you along the way. It's important to understand that individuals experience life events and mental health issues very differently and your experience is unique to yourself and is very valid. I also have significant knowledge regarding South Asian Culture & Islam and I can incorporate this into therapy sessions to deeper understand your experience in a way that some other therapists might not. I have significant experience working with; anxiety, depression, burnout, work stress, grief, loss, low self esteem, relationship issues, parental issues, narcissism, abuse, anger management, difficulty saying no.
Roohi is a Registered Counsellor with experience in counselling individuals and couples from diverse backgrounds. Her area of work includes relationship and marriage counselling, pre-marital counselling, stress, anxiety, interpersonal conflicts, issues of self-worth, workplace conflicts, separation and divorce, post maternity work adjustment, and post-immigration adjustment
challenges.
She uses elements of Gottman Method Couples Therapy, Emotion Focused Couples & Individual Therapy and has a Complex Trauma approach in her work.
Roohi loves working with parents, individuals, couples and young adults to help them manage conflicts and communicate in a meaningful way. She works in a caring and compassionate manner to find the outcome that works the best for her clients.
Roohi works from a client-centred approach and practices aspects of cognitive behavioural therapy, solution-focused therapy, and acceptance and commitment therapy among others. She also uses problem-solving skills to support clients navigate through challenging situations while also helping them understand their needs.
Roohi holds a Diploma in Counselling, and Advanced Study Majors in Family Therapy, and Child Development and Effective Parenting. She also has international qualifications including Post Graduate Diploma, Bachelor of Arts and Master of Arts. Currently, she is doing her Bachelors in Psychological Sciences.
Julie is a Board-Certified and ICF Credentialed Professional Coach, supporting over 1,400 professionals navigating transitions in career, life, and parenthood. She partners with B2B startups that provide coaching and mental health services as employee benefits, enhancing organizational well-being and fostering workplace resilience. Additionally, Julie owns a private coaching practice, delivering personalized strategies that empower clients to successfully balance career and home life. Drawing on her diverse experience as a parent, former Silicon Valley Corporate Recruiter, HR Professional, Early Childhood Educator, and Certified Positive Discipline Parent Educator, Julie crafts actionable, high-impact solutions for individuals and organizations alike. She holds a degree in Industrial-Organizational Psychology and certifications in HR Management, Resume Writing, Yoga Instruction, Positive Parenting Education, Crisis Intervention, and Empowering Professionals in the Workplace.
We provide professional, bespoke, therapeutic support services to companies, studios, crew, employees and creative freelancers. Support can be provided both remotely or in person.
Project consultation services include coaching or counselling support, on-site wellbeing practitioners, mental health risk assessments, wellbeing workshops, Mental Health and Suicide First Aid courses.
After you have finished your funded sessions there are a couple of options available.
⭐ Sessions will be booked via our webiste using a discount coupon which we will send you. The process will be the same
Most companies are happy to fund additional support. If this happens we will let you know. Please note that when we ask for additional sessions we never disclose your identity.
You can browse other providers of mental health support. We have compiled a list of crisis lines that people can call for various issues. Both counsellor and client have access to this list. There is a directory here and helpful contacts here.
We also ask for a clients address at the time of booking so we can research what is available to you locally.
ACCREDITATION AND PROFESSIONAL STATUS
All our practitioners are qualified and accredited with professional bodies such as the United Kingdom Council for Psychotherapy (UKCP), British Association for Counselling and Psychotherapy (BACP) Health & Care Professions Council (HCPC), National Counselling Society (NCS), ICF
BOUNDARIES
Boundaries are an important part of a mental health support service
Using Solas Mind means you agree to our Code of Practice as well as our Privacy Policy and Terms of Service
ABOUT US
Solas Mind is not a crisis service
Our services are aimed at adults over the age of 18 years. We are supportive but are not a crisis service, medical service,nor a helpline and so do not have practitioners on call. We reserve the right to decline online counselling or suggest alternative support if we feel that we cannot support you, either due to the nature of your problem or if we feel you need emergency face to face support. Your wellbeing is of paramount importance to us, and we will endeavour to help you and signpost you elsewhere if we feel we cannot offer the support needed. We are unable to help with acute suicidal or mental health crises.If you feel it is an emergency and you feel unsafe, please contact the emergency services - call 999 , the Samaritans on 116 123, or go straight to A&E.
A mental health emergency means you activate an emergency response
Solas Mind is not a medical centre
Our practitioners will work with you to support your mental wellbeing and enhance your self-care. They can work with and support you if you suffer with mental health problems. However, if you need more support than we can offer, we will help to signpost you to alternative providers including your GP
Solas Mind is not an advisory service
Practitioners do not give advice or tell you what to do. Solas is about supporting you to find your own way through challenging times. We believe our clients have the answers and know what hurts and where to go.
We believe a good therapeutic relationship is the key to success; it is is an equal relationship based on congruence and mutual respect.
If you ever feel that the boundaries are blurred or are concerned with your counsellor please contact us.
CONFIDENTIALITY
Solas is confidential within legal and ethical limits
All accrediting bodies require that practitioners offer confidentiality to respect the client and create a safe therapeutic relationship that is founded on trust.
In exceptional circumstances, the practitioner may take the decision to break confidentiality, with or without the client’s consent if they feel there is an imminent risk of harm to the client or to another person.
UK law states practitioners must contact the emergency services if they believe you may hurt yourself or someone else or if you mention terrorism or money laundering. If a UK court, ask us to share any information we have on you may legally have to agree. In such circumstances the practitioner will, if possible, always seek to obtain the client's consent prior to any disclosure
DATA PROTECTION
Our team are required to ensure that client information is stored securely and separate from personal data forms. We have Data Protection Procedures in place and all team members are registered with the ICO or their countries requisite service.
SocialMedia
Counsellors / Coaches do not accept friend or contact requests from current or former clients on any social networking site to protect your confidentiality and to keep the boundaries of the professional relationship
SOLAS SUPPORT SESSIONS
Supervision and Compliance
All of our counsellors and coaches abide by the BACP Ethical Framework or the framework of their requisite accrediting body and must have regular supervision of their work. All client details will be kept anonymous. This ensures practitioners review their work with another experienced practitioner and helps to check they are practicing ethically and how they may better support you.
Client Records and Sensitive Personal Data
Providers will be responsible for their own client process notes, our policy is not to keep any detailed notes other than the dates/times of sessions delivered. The team complies with all the legal obligations of the General Data Protection Regulations (GDPR 2018).
Solas Mind strives to provide a brilliant service
We pride ourselves on being an accessible and inclusive company. We expect our team to work to support you with your best interests always uppermost. If we make a mistake we will take accountability and seek to rectify. We are GDPR compliant and all the team have professional indemnity insurance. We monitor the quality of the service provided by our practitioners and ensure that they abide by the Ethical Framework of their accrediting body.
All of our practitioners are insured and practice under UK law. If you are based in a different country, this means any legal action would have to be raised in a UK court.
Cancellations
We understand the nature of film/tv production and creative industries and that plans change all the time with little notice. However,we ask that you cancel with twenty-four hour’s notice. Otherwise, a session is lost both for our practitioner and another potential client. You can reschedule using the link available in your confirmation email if it is before the cut off (24 hours). In the unlikely event the counsellor does not attend please hello@solasmind.com
If you give 24 hours’ notice you will be able toreschedule your session for another time. If you cancel after the 24 hour cut-off,we count that as a session as we always pay our team for booked sessions.
If you arrive late for your appointment, it will still end at the agreed time.
Payment of Fees
Payment is required when booking unless a discount has been agreed or you are receiving Solas support via a workplace scheme.
Sessions
The sessions are 50 minutes long and bookable online via solasmind.com or your private booking link.
Ensure that you have a private and quiet location where you can speak freely without the fear you will be overheard or disturbed. These sessions are for you - a space to explore and share what is going on - it will be much more helpful if you feel relaxed and secure.
Please check you have a good internet connection as a glitchy session makes it hard to develop rapport and means the work will be less effective. Our practitioners always have a backup such as FaceTime or WhatsApp if Zoom fails at their end so please be prepared to use another online platform to access your session if there is a connection emergency.
Booking Details
Please ensure that you give the correct details and contact information at the time of booking. For sessions that do not take place due to the incorrect information being provided the session will be counted and if self-funding no refunds will be given.
Privacy Policy
In order to get the maximum benefit from the sessions, it is important that you have read our privacy policy, terms of service and boundaries.
Pwill reiterate the keypoints at thefirst session.
Conduct
While Solas support sessions provide the space for clients to work through difficult feelings and emotions, Practitioners will not accept threatening or abusive behaviour. Such behaviour may result in the session ending and the client being liable for the full session fee. Future sessions may be cancelled.
We ask that you do not attend sessions under the influence of alcohol or drugs.
COMPLIMENTS, SUGGESTIONS AND COMPLAINTS
A copy of our Procedure for making a complaint is available upon request. While we do not expect to receive any complaints we encourage clients to approach us to discuss any concerns they might have. We want to make the service the best it can be and we value your input. If you have any questions or feedback please do get in touch hello@solasmind.com.