Code of Practice and Boundaries

ACCREDITATION AND PROFESSIONAL STATUS All our therapists are qualified and accredited with professional bodies such as the United Kingdom Council for Psychotherapy (UKCP), British Association for Counselling and Psychotherapy (BACP) Health & Care Professions Council (HCPC), National Counselling Society (NCS)
Boundaries are an important part of a mental health support service
Using Solas Mind means you agree to our Code of Practice as well as our Privacy Policy and online T&Cs
Solas Mind is not a crisis service
Our services  are aimed at adults over the age of 18 years. We are supportive but are not a crisis service, medical service, nor a helpline and so do not have counsellors on call. We are unable to help with acute suicidal or mental health crises.  If you feel it is an emergency and you feel unsafe please contact the emergency services  - call 999 , the Samaritans on 116 123, or go straight to A&E.

A mental health emergency means you activate an emergency response.

Solas Mind is not a medical centre
Our counsellors will work with you to support your mental wellbeing and enhance your self-care. They can work with and support you if you suffer with mental health problems. However, if you need more support than we can offer, we will help to signpost you to alternative providers including your GP.

Solas Mind is not an advisory service
Counsellors do not give advice or tell you what to do. Therapy is about supporting you to find your own way through challenging times. We believe our clients have the answers and know what hurts and where to go.
We believe a good therapeutic relationship is the key to success; it is is an equal relationship based on congruence and mutual respect.
If you ever feel that the boundaries are blurred or are concerned with your counsellor please contact us

All accrediting therapeutic bodies require that counsellors offer total confidentiality in order to respect the client and create a safe therapeutic relationship that is founded on trust.In exceptional circumstances, the counsellor may take the decision to break confidentiality, with or without the client’s consent if they feel there is an imminent risk of harm to the client or to another person. UK law states counsellors must contact the emergency services if this is the case or if you mention terrorism or money laundering. If a UK court ask us to share any information we have on you we may legally have to agree.In such circumstances, the therapist will always seek to obtain the client's consent prior to any disclosure
Our team are required to ensure that client information is stored securely and separate from personal data forms. We have Data Protection Procedures in place and all team members are registered with the ICO or their countries requisite service.


Supervision and Compliance
All of our counsellors and coaches abide by the BACP Ethical Framework or the framework of their requisite accrediting body and must have regular supervision of their work. All client details will be kept anonymous. This ensures  practitioners review their work with another experienced practitioner and helps to check they are practicing ethically and how they may better support you.

Client Records and Sensitive Personal Data
Counsellors/coaches will be responsible for their own client process notes, if they keep any at all, the majority of our practitioners keep no notes and will ensure complete confidentiality of these. The team complies with all the legal obligations of the General Data Protection Regulations (GDPR 2018).

Solas Mind strives to provide a brilliant service
We pride ourselves on being an accessible and inclusive company.  We expect our team to work to support you with your best interests always uppermost. If we make a mistake we will take accountability and seek to rectify. We are GDPR compliant and all the team have professional indemnity insurance. We monitor the quality of the service provided by our practitioners and ensure that they abide by the Ethical Framework of their accrediting body.

We understand the nature of film/tv production and creative industries and that plans change all the time with little notice. However we ask that you cancel with twenty-four hours notice unless there is a genuine emergency. Otherwise a session is lost both for our counsellor and another potential client. You can reschedule using the link available in your confirmation email if it is before the cut off (24 hours). In the unlikely event the counsellor does not attend please
If you give 24 hours’ notice you will be able to reschedule your session for another time. If you cancel after the 24 hour cut-off we count that as a session as we always pay our  team for booked sessions. If you arrive late for your appointment it will still end at the agreed time.

Your sessions
Ensure that you have a private and quiet location where you can speak freely without the fear you will be overheard or disturbed. These sessions are for you - a space to explore and share what is going on - it will be much more helpful if you feel relaxed and secure.
Please check you have a good internet connection as a glitchy session makes it hard to develop rapport and means the work will be less effective. Our practitioners always have a backup such as FaceTime or WhatsApp if Zoom fails at their end so please be prepared to use another online platform to access your session if there is a connection emergency.

A copy of our Procedure for making a complaint is available upon request.  While we do not expect to receive any complaints we encourage clients to approach us to discuss any concerns they might have. We want to make the service the best it can be and we value your input. If you have any questions or feedback please do get in touch