“The Client” — An individual attending a Well-Being Support session through Solas Mind

“The Business” — An employer providing Solas Support as a benefit toits employees (who may also be a ‘Client’ itself)

“Providers” — The individual independent contractor coaches, counsellors (outside the U.S. andCanada), or other well-being professionals providing Services to Clients via Solas Mind. All Providers are independent contractors and not employees, partners, or agents of Solas Mind and are solely responsible for their own professional conduct, compliance with local laws and maintaining appropriate professional insurance coverage.

“Services” — The Well-Being Support sessions (including coaching, and, where applicable, outside the U.S. and Canada, counselling or other wellbeing Services) or HR consultancy. Clients can book sessions with our Providers through our Website, including any corporate packages purchased by Businesses.

“Well-being Support' - A professional, non-clinical service focused on personal and professional development, well-being, and performance. Well-being support is not healthcare, therapy, counselling, or medical treatment and does not involve diagnosis, prescription, or provision of healthcare services. Counselling may be offered by qualified practitioners only in jurisdictions where it is permitted, but counselling is not available through Solas Mind in the U.S. or Canada.

Solas Mind offers a mental well-being platform.

We are not a healthcare provider and do not provide medical advice, diagnosis, or psychotherapy treatment. We are not a “covered entity” or “business associate” under the U.S. Health Insurance Portability and Accountability Act of 1996 (HIPAA). While Solas Mind follows strong data protection practices, HIPAA obligations do not apply to the Well-Being Support Services offered.

Our Well-Being Support is not a substitute for medical care, psychological treatment, or therapy.  Our Providers focus on short-term cycles of sessions focused on wellness coaching, guidance, and support only.

Well-being support is a professional, non-clinical relationship, an alliance (not a legal business partnership) between a Provider and a Client. It is a safe, non-judgemental, and, at times,thought-provoking space to support an individual’s wellbeing and maximise personal and professional wellness and potential.

Well-being support is available only to individuals aged 18 and over who are able to understandand acknowledge what is involved in this service and who are willing tocooperate and follow these Terms.

We reserve the right to decline online support orsuggest alternative support if we believe we cannot assist you, either due tothe nature of your issue or if we determine that you require emergency,face-to-face support. Your well-being is of paramount importance to us, and wewill endeavour to help you and signpost you elsewhere if we feel we cannotoffer the support needed.

We provide ad-hoc HR consultancy Services tailored for the creative sector, provided by independent HR Providers.

We provide HR consultancy packages and content, and facilitate introductions between Clients and Providers, enabling them to access guidance from third-party contractors (our Providers). We vet and check the qualifications of all our HR Providers. We allow individuals, business employees, and freelancers/contractors to access our Services easily.

3.1. Limitations of our HR services

Solas Mind is not an HR company, we facilitate an introduction to a qualified HR professionals only who work as independent contractors.

We are not responsible for the individual guidance received by Clients through our Website and Services from our team of Providers.

Despite our safety measures and strict application process, some of the content provided by our Services, in our hubs, or given to individual Clients by Providers, may be incorrect or inappropriate for a particular Client.

3.2

Solas Mind is not responsible for any action that an individual takes or does not take, or a decision made because of information given through our Services. What individuals choose to do is their choice. Your reliance on any information given is at your own risk.

3.3

You accept and agree that Solas Mind provides an HR service that links individuals to Providers and allows them to seek guidance. Providers are independent contractors and not employees, partners, or agents of Solas Mind.

Solas Mind is not a party to any services provided by Providers to individuals or any legal relationship created between you and a Provider because of your use of the Solas Mind Services. Any dispute, claim, or legal action arising directly between a Client and an HR Provider shall be subject to the laws and jurisdiction of the Provider’s country.

4.1

Our Services are designed to enable Clients to obtain holistic well-being support (coaching) from professional and registered Providers during the hours made available by us in the third-party scheduling system.

4.2

Clients agree that their contact with Providers will be only through the Solas Services. Providers are not permitted to ask Clients to sign up to their private practice and Clients are not allowed to ask to join the private practice of a Provider.

4.3

Clients agree to ensure that they give the correct details and contact information at the time of booking. For sessions that do not take place due to the incorrect information being provided no refunds will be given and sessions will be counted.

4.4

Clients agree that in order to get the maximum benefit from the support they will have read our privacy policy, these terms and our boundaries document.

4.5

Solas Mind adheres to the BACP/UKCP/ICF Ethical Frameworks. For Providers located outside of the UK, we require such Providers to comply with the equivalent ethical framework or applicable professional standards intheir jurisdiction. U.S. and Canadian Providers must comply with recognised coaching industry standards, but are not authorised to provide counselling or therapy through Solas Mind. All Providers engaged by Solas Mind are independent contractors and not employees, partners, or agents of Solas Mind, and are solely responsible for their own professional conduct, compliance with local laws, and maintaining appropriate professional insurance coverage. We have created our own Code of Practice, which you can view here

4.6

Our online Services are via video (face-to-face). You will need access to the software (currently Zoom) on your computer, which is free to download. Zoom conversations are encrypted. You will receive a link to your Provider’s meeting room with your booking confirmation. You will need to be ready to connect at the agreed time for your session. Sessions are 50 minutes long

4.7

Face to face private sessions are 50 minutes long, corporate times as arranged and where possible they will take place on the same time and day of the week and the confirmed location.

4.8

Payment of fees:

1.  (a) Business Partners/Corporate Clients - When you purchase a package of wellbeing support Services for a fixed number of sessions, Solas Mind will then send your organisation an invoice at the time of purchase. Payment is due in full before the commencement of any Services
2.  (b) Online self funding clients - payment is due at time of booking
3.  (c) In person self funding clients - payment at the end of each session by cash or cheque. If booked online payment is due at time of booking

5.1 Client Cancellations – Well-Being Support Sessions

(a) In-Person Sessions – if you are unable to attend your appointment, please let us know at least 48 hours inadvance. If less notice is given or you fail to attend your appointment, the full fee for that session will be incurred, or the session as deducted if part of a corporate package. In the event of unforeseen circumstances that result in you being late, we will allow 20 minutes for you to arrive if you have not contacted us. When you arrive, the session will end at the scheduled time, and you will be charged the full fee.

(b) Online Sessions – If you are unable to attend your appointment, please notify us at least 24 hours’ notice in advance. Where less notice is given, or you fail to attend your appointment, the full fee for that session will be incurred, or the session will be deducted if part of a workplace package.

If you wish to cancel your support session with Solas Mind, you can do so at any time by sending an email to hello@solasmind.com. If you are a client and have a last-minute cancellation you can reply to your booking confirmation.

5.2 Training and Courses

(a) If you cancel a training course, workshop, or talk:

Cancellation at least 2 weeks before the start date – full refund.

Cancellation less than 2 weeks before the start date – 50% refund.

If you wish to cancel your support sessions or your place on a training course with Solas Mind, you can do so at any time by sending an email to hello@solasmind.com.

If you are a Client and have a last-minutecancellation, you can reply to your booking confirmation.

Solas Mind reserves the right to cancel or postpone a course if deemed necessary or to change course tutors. We understand the nature of the creative industries and the freelance world; however, we subsidise our courses and our training is always oversubscribed.

(b) Subsidies / Grants – If you receive a subsidy, this is an arrangement strictly between you and your funding source. Whilst we may provide booking confirmations or any other materials required by the funder, the responsibility for payment lies with you.

5.3 Termination by Solas Mind

We may suspend or terminate Services and restrict access to our booking system at our discretion, including (without limitation) if:

(a) We receive complaints about a Client’s conduct;

(b) A Client breaches these Terms; or

(c) We reasonably suspect a breach of these Terms

5.4 Consequences of Termination

If you breach these Terms, or if we reasonably suspect that you have breached these Terms, we may:

(a) temporarily suspend your access to our Services;

(b) permanently stop you from accessing our Services;

(c) notify the Business that is funding support; or

(d) commence legal action against you

Termination of Services by Solas Mind does not entitle the Client to a refund of any fees already paid, unless expressly required by law.

5.5 Business-Specific Provisions

(a) Exclusivity – Solas Mind operates on an exclusive basis and shall not be obligated to work alongside other third parties providing well-being Services. Where the Business seeks to appoint a third party to provide Well-Being Support Services equivalent to those offered by Solas Mind on the same project, the parties agree to discuss in good faith how to avoid confusion between Providers. Solas Mind reserves the right to terminate its supply of Services if a conflict arises, and payment under the agreed contract terms will still be due.

(b) Confidentiality – Solas Mind is a discreet and confidential service. All information and data we provide to you as part of our service agreement are confidential and may only be shared with the named production contacts. Any information we provide, including feedback surveys, must not be shared externally without our prior written consent.

6.1

Our Website contains content which is owned by or licensed to us (the “Content”). This Content includes, butis not limited to, the Solas Mind name, which is a registered trademark, the Website, Provider and Client hubs, any information on our Website or provided by us, and our processes, design, layout, appearance, marketing, and graphics.

6.2

You are granted a revocable licence to use our Services, Website, and the Content subject to the restrictions described in these Terms. This means that you have access to the Content, but none of the Content belongs to you.

6.3

You are not permitted to amend, adapt, copy, distribute, or otherwise exploit our Content without our prior written consent.

7.1

You may: (a) view pages from our Website in a web browser, and (b) print pages from our Website for personal use, non-commercial use, subject always to these Terms and provided that no changes are made to the material.

7.2

You must not edit or delete any material from our Website or Services.

7.3

You must not:

(a) republish material from our Website or Services, except in the case of social media posts such as Facebook, Twitter, Instagram, and LinkedIn, in which case you are permitted to repost, retweet, or republish our posts to promote Solas Mind as long as you credit us when not directly reposting;

(b) sell, copy, redistribute, or pass off Solas Mind material as your own from our Website, Services, or support hubs;

(c) show, send, or copy any material from our hubs to the public;

(d) exploit any material on our Website, in hubs, or in training documents for a commercial purpose without our prior written consent; or

(e) use bots, automated scripts, data scraping, or other automated means to access, copy, or extract data from our Website, Services, or support hubs.

7.4

We reserve the right to restrict access to areas of our Website or Solas Mind Services in our sole discretion. Access may be restricted or revoked at any time without notice if we reasonably believe you are in breach of theseTerms

8.1

Solas Mind exists to help Clients get access to support in the form of well-being coaching (and, where applicable, outside the U.S. and Canada, other Well-Being Support Services). To ensure we can continue offering our Services, you must not disrupt our Website or Services in any way.Prohibited examples include:

(a) trying to edit or modify our Website and/or booking system;

(b) using our Website or Services in any way that is unlawful – see our Client Terms & Conditions;

(c) creating fake accounts or impersonating any real or fictitious user in order to access our Website or Services;

(d) using our Website or Services to collect data on our processes or Providers;

(e) using our Website or Services to access support for personal gain or to garner information and not for genuine help; or

(f) sharing details of booking links or voucher codes with individuals who are not part of a Business and not eligible for Well-Being Support

‍

8.2

To enable us to offer you safe and appropriate support, you must ensure all the information you supply to us through our Services is true, complete, and accurate. When you book a support session, you must provide your correct email address, contact details and complete the intake form. If you make an error, contact us at hello@solasmind.com.

If you represent a Business, then by clicking to accept the Terms of Service, you agree to bind both yourself and the Business, or other legal entity that operates that Business, to these Terms. You confirm that you have the necessary authority to bind the Business or other legal entity to these Terms.

The Business remains responsible for ensuring that all of its employees, contractors, or representatives who accessSolas Mind Services comply with these Terms. Any breach of these Terms by such individuals will be treated as abreach by the Business.

10.1 Provider-Client Relationship

a) Providers agree to maintain the ethics and standards of behaviour established by the regulatory body that they adhere to.

It is recommended that the Client review the applicable Code of Ethics. The Client can do this by asking their Provider which regulatory body they adhere to (this is likely to be UKCP, ICF, BACP, or otherwise).

(b) The Client understands that to enhance the relationship, the Client agrees to communicate honestly, be open to feedback, and do any work suggested between sessions to maximise effectiveness.

(c) Client acknowledges that they may terminate or discontinue the support sessions at any time.

(d) The parties agree to engage in Well-Being Support (coaching, and, where applicable, outside the U.S. and Canada, counselling) online when a session is scheduled by the Client. The sessions are 50 minutes in length, unless otherwise agreed between the Client and the Provider

10.2 Social Media

Providers do not accept friend or contact requests from current or former clients on any social networking site in order to protect your confidentiality and to keep the boundaries of the professional relationship.

10.3 Procedure

Providers determine their own availability. The Client will initiate all bookings with Providers through our online booking system by clicking their Business link or by visiting the Solas Mind Website. The Client takes responsibility for attending the session at their chosen time.

10.4 Confidentiality

(a) The Provider-Client relationship, as well as all information the Client shares as part of this relationship, is governed by the principles of confidentiality set forth in the Provider’s relevant Code of Ethics (BACP, UKCP, ICF, etc.).

(b) Please be aware that the Provider-Client relationship is not considered a legally confidential relationship (like the medical and legal professions) and as such is subject to the protection of any legally recognised privilege. The Provider agrees not to disclose any information pertaining to the Client without the Client’swritten consent. The Provider will not disclose the Client’s name to anyone, including any Business funding the sessions, without the Client’s consent.

(c) However, there are limits to confidentiality. Please see our Code of Practice. Other limitations may include confidential information that: (i) was in the Provider’s possession prior to establishing the Provider-Client relationship; (ii) is known to the public or in the industry; (iii) is obtained via a third partywho does not owe Client a duty of confidentiality; (iv) is disclosed to the Provider and as a result of such disclosure the Provider believes there is an imminent risk of danger or harm to the Client or others; and/or (v) involves illegal activity including money laundering, drug trafficking, terrorism or child abuse.

(d) Solas Mind reserves the right to resist legal requests or produce records in court unless the Provider is required by statute, a lawfully issued subpoena, or a court order to disclose any confidential information.

(e) All information and data we provide to a Business, as part of our service agreement, are confidential and intended to be shared only with the named production contacts. Any information we provide, including feedback surveys, is not to be shared externally

10.5 Provider Qualifications

(a) All Solas Mind Providers are members of the BACP, UKCP, NCS, HCPC, ICF, or equivalent organisation and have a minimum of 200 + hours of client experience. All the Solas Mind Providers are hand-selected after a rigorous five-step process and all have valid professional registrations and/or certifications, as well as necessary qualifications, references, and credentials.

(b) Further, all Solas Mind Providers are required to carry their own professional indemnity insurance, have an up-to-date Disclosure and Barring Service (DBS) check (or similar background check for non-UK Providers), and are registered with the ICO (or similar body) to protect your data.

(c) All our Providers have regular supervision in line with the requirements of their membership body. They are all offered regular CPD courses to enhance their knowledge and maintain our standards.

(d) For our low-cost support scheme, Providers may be on a Trainee Placement. These individuals are student members of regulatory bodies (such as BACP, NCPS), are supervised regularly, and are insured. Solas Mind supports trainee Providers through their placement and works collaboratively with their learning institutes and supervisors to ensure high standards of care.

10.6 Support Service Only

(a) Solas Mind is not itself a provider of medical services; we provide Well-Being Support packages and content and facilitate an introduction of Clients to Providers so they can access support sessions with third-party contractors (our Providers).

(b) In the U.S. and Canada, Solas Mind offers well-being coaching only and does not provide therapy, counselling, or healthcare services. Solas Mind and its Providers do not diagnose or treat medical or mental health conditions.

(c) We allow individuals, Business employees, and freelancers/contractors to easily access Well-Being Support via our scheduling service, and we interview, review, and supervise our team of Providers (as explained in 10.5 to provide those Well-Being Support Services.

(d) Our wellbeing support Services are proactive, not reactive; the aim is to be preventive and provide Clients with an opportunity to chat through any pressures of life and work in a safe, supportive space.

(e) All Providers are independent contractors and not employees, partners, or agents of Solas Mind. Providers are solely responsible for their own professional conduct and compliance with the laws and regulations of the jurisdiction in which they are located or licensed. Any dispute or claim arising directly between a Client and a Provider shall be subject to the laws and jurisdiction of the Provider’s country.

11.1 Provider Fit and Service Limitations

(a) Solas Mind is not responsible for the individual support provided by our team of Providers to Clients through our Website and Services. Despite our safeguarding procedures and our stringent application process as described in 10.4, some of the content provided by our Services, in our support hubs, or given to individual Clients by Providers, may be incorrect or inappropriate for a particular Client.

(b) All Providers are professional practitioners who aim to offer a safe, non-judgmental space. However, Well-Being Support is highly individual, and not every suggestion, guidance, or intervention will resonate with every Client.

(c) Inclusion of a Provider on our team does not mean they are necessarily the right fit for every Client, nor does Solas Mind endorse the specific guidance or interventions offered. Clients may select alternative Providers if the initial Provider is not suitable.

(d) Clients may not access Well-Being Support with more than one Provider at a time.

(e) Well-being support is not a quick fix. Ongoing support may be needed beyond what a Business funds. We may continue to support individuals or signpost elsewhere if we feel our Services are not appropriate or affordable.

11.2 Client Responsibility and Reliance on Information

(a) Solas Mind is not responsible for any action that an individual takes or does not take, or a decision made because of information given through our Services. What individuals choose to do is their choice. We are at the heart a person-centred practice and so we do not advise or steer, we merely provide a safe space for an individual to explore and find their way. Your reliance on any information given is at your own risk.

(b) Neither Solas Mind nor our Providers guarantee outcomes. Results vary between individuals.

(c) Material and information in our support hubs may not be appropriate for every individual. Likewise, information given by a Provider may not be appropriate for every individual. Individuals should contact their GP, physician, doctor, or other medical professional if they need further support.

11.3 Client Autonomy

The Client is solely responsible for deciding and implementing their own physical, mental, and emotional well-being, decisions, choices, and actions. As such, the Client agrees that the Provider is not and will not be liable or responsible for any decisions or actions taken, nor for any direct or indirect result of any services provided by the Provider. The Client understands that booking in with a Provider and receiving coaching is not therapy and does not substitute for a therapist-client relationship.

11.4 No Diagnosis or Medical Treatment

(a) The Client acknowledges that Well-Being Support does not involve the diagnosis of mental disorders or recommendations for medication. It is the Client’s responsibility to seek such independent professional guidance as needed.

(b) If a Client is currently under the care of a mental health professional, it is recommended that the Client promptly inform the Provider, and we will signpost where appropriate to a specialist if we feel we cannot support the Client safely and ethically.

(c) In the U.S. and Canada, Solas Mind offers well-being coaching only. We do not provide therapy, counselling, or healthcare services, and we are not a “covered entity” or “business associate” under the U.S. Health Insurance Portability and Accountability Act of 1996 (HIPAA). HIPAA obligations do not apply to the coaching Services offered.

11.5 Availability and Crisis Limitations

(a) If you are unable to get an appointment with a Provider or there is an emergency outside our Providers ’available hours, then please do not hesitate to seek emergency support. Our Service is neither a crisis service nor a helpline. We are not responsible if a session is not available, and we make no assertions that you will be able to seek support whenever you need it. However, we will always strive to support you, when possible, but make no guarantees of this. We are not obligated to make Services available to you as and when needed.

(b) Our Providers are trained to assess risks and understand what to do if thoughts of suicide are disclosed or situations of immediate danger emerge within a session. However, Solas Mind is not a crisis service, and online support is not suitable or safe in a crisis. You should reach out to a GP, doctor, or a suicide-prevention helpline or emergency services as needed. You should never delay obtaining medical advice from your doctor or another qualified healthcare professional, as appropriate, or avoid or delay seeking face-to-face support because of any information given or assumed by your use of our Services.

We are not obligated to make Services available to you as and when needed.

11.6 Limitations of Online Services

You are advised to exercise self-care when using our Services. You understand and agree that you are aware that the Services offered by Solas Mind are online only and may not be as effective as face-to-face sessions on some occasions. You should never depend upon or make health choices, life choices, or any decisions purely based on your use of our Services

11.7 Independent Contractor Status

You accept and agree that Solas Mind provides a Well-Being Support service that links individuals to Providers and allows them to easily book appointments via our third-party scheduling app. Providers are not employees of Solas Mind but are independent, vetted, third-party contractors or consultants. Solas Mind is not a party to any services provided by Providers to individuals or any legal relationship created between you and a Provider because of your use of the Solas Mind Services

11.8 Scope of Issues

The Client acknowledges that there are certain issues people face that are too broad and complex to work on during an online support session. Specialist mental health support (e.g., psychiatrists, psychologists, psychotherapy, GPs, physicians, etc.) may be better suited and more appropriate in these circumstances.

11.9 Eligibility

Solas Mind is only for Clients aged 18 and over, and our online service is not suitable for Clients who find themselves in a crisis, are having thoughts of suicide, or Clients who are suffering from acute mental distress, including psychiatric disorders. If you need emergency support, please contact the relevant emergency services in your area.

11.10 Right to Refuse Service

Solas Mind reserves the right to choose whether to work with you. Our Providers have the same right. If we, or our Providers, feel you may need additional support above what we can offer, any Services may be terminated, and we may refer you to a more appropriate Provider (but have no obligation to do so. Our Providers have the right to refuse to work with individuals who they feel are a threat to their physical, psychological, or emotional safety, are under the influence of drugs/alcohol, or who become disruptive during a session.

11.11 Records and Confidentiality Limits

(a) We are not in the position to write reports on progress made by way of request from external agencies, fore.g., Social Services or NHS. We provide a duty of confidentiality to our Clients. Solas Mind provides this online Well-Being Support and is unable to fully assess or verify certain needs.

(b) Solas Mind reserves the right to resist legal requests to produce records in court. We do this in order to protect our duty of confidentiality to all Clients.

(c) We are unable to provide records or information for legal proceedings when asked by Clients, their solicitors, the police, and the courts unless a Subpoena ordered by a UK court is issued. We do not take detailed notes, record sessions, or hold any information other than contact details received at the time of booking.

11.12 Technology Limitations

We do not hold any liability for technological glitches that can take place with online sessions. However, any glitch or mishap on our part will not be at the Client’s loss - Clients will receive all of the session time which they have paid for. Technology is not always secure. You accept the risks to confidentiality related to the use of email, text, phone, Zoom, and other similar technologies.

11.13 Client Use

You agree that your participation in Solas support is only for your personal therapeutic benefit, and your participation will not be shared for any other reason or in any form. You agree not to record or tape sessions.

11.14 Physical and Mental Activity Content

‍As part of our well-being support services, Solas Mind may provide access to yoga, movement, mindfulness, and similar multimedia content (“Content”). This material is for general well-being and informational purposes only and should not betaken as medical or therapeutic advice.

 Solas Mind is not a medical provider and does not guarantee the safety or effectiveness of any physical or mental activity included in the Content.

Participation in such activities is voluntary and at your own risk. If you have any health concerns or medical conditions, you should seek advice from your doctor before engaging in any physical exercise or mental wellness activity.

 Some of the Content may be licensed from trusted third parties and is provided “as is.” Solas Mind accepts noliability for any loss, injury, or damage arising from your use of this Content.

12.1 No Guarantees

Except as elsewhere provided in these Terms, Solas Mind and our Providers make no guarantees, representations, or warranties of any kind or nature, express or implied, with respect to the support Services supplied to Clients. In no event shall Providers be liable to the Clients for any damages, indirect or consequential.

Our Providers focus on wellness guidance and support only

‍Solas Mind will not be liable to you or to any other person or entity for any losses, costs, or damages caused by, attributable to, or in connection with the performance, non-performance, or delayed performance of any Services provided to you by us or our Providers.

12.2 Provider Independence and International Jurisdiction

(a) All Providers are independent contractors and not employees, partners, or agents of Solas Mind. Solas Mind is not responsible for, and expressly disclaims liability for, the acts, omissions, or professional conduct of any Provider.

(b) For all international Clients, all Services are undertaken in accordance with the laws of the practitioner’s own country. Any dispute, claim, or legal action arising directly between a Client and a Provider shall be subject to the laws and jurisdiction of the Provider’s country.

(c) Any liability of a Provider to a Client shall in no case exceed the limits of the Provider’s own professionalindemnity insurance coverage.

12.3 Legal Responsibilities That Cannot Be Excluded

There are responsibilities we acknowledge that, by law, we aren’t allowed to exclude, including our legal responsibility for death or personal injury caused by our negligence, fraud, or fraudulent misrepresentation. However, apart from the legal responsibilities mentioned above, we shall not be legally liable to any Clients or Businesses for any loss or damage suffered through the use of our Website or Services.

12.4 Liability Cap

All legal obligations which may be implied or incorporated into these Terms by law or regulation are expressly excluded to the extent permitted by law. If any limitation or exclusion of liability in these Terms is not enforceable, then we shall not be liable to you for more than the amount actually paid by the Client or Business (as applicable) to Solas Mind under these Terms for all Services rendered through and including the termination date. Termination of Services by Solas Mind does not entitle the Client to a refund of any fees alreadypaid, unless expressly required by law.

12.5 Governing Law and Jurisdiction

(a) Solas Mind is a UK-based company. These Terms shall be governed by and construed in accordance with the laws of England and Wales.

(b) Each party to this agreement irrevocably agrees that the courts of England shall have exclusive jurisdiction to hear, settle and/or determine any dispute, controversy or claim (including any non-contractual dispute, controversy or claim) arising out of or in connection with this agreement, including any question regarding its existence, validity, formation or termination (except where Section 12.2(b) applies to disputes arising directly between a Client and a Provider). For these purposes, each party irrevocably submits to the jurisdiction of the English courts.

This liability waiver relates to all Solas Mind sessions, whether online or in person, as well as when you attend any training, events, talks, or other services provided by Solas Mind. By using our services, you agree to the following:

13.1 Eligibility and Nature of Services

(a) You confirm that you are at least 18 years old.

(b) Solas Mind’s Website, booking application, and Services are not offered as a substitute for clinical mental health services or medical care. We are not a healthcare provider and do not offer services related to medical or psychotherapy treatment.

(c) Providers focus on wellness guidance and support only. In the U.S. and Canada, only non-clinical coaching services are offered.

13.2 Crisis and Emergency Situations

(a) You confirm that you are not experiencing a suicidal crisis and are not at risk of harming yourself or others. You understand that online Well-Being Support is not suitable if you are having thoughts of suicide.

(b) In case of emergency, you authorise us to contact the emergency contact(s) you provided at the time of booking.

13.3 Provider Discretion and Termination of Services

(a) You acknowledge that online Services may not be effective for all individuals. Solas Mind and our Providers reserve the right to decline or terminate Services if we believe you need additional support beyond what we can provide. We may refer you to a more appropriate Provider, but we have no obligation to do so.

(b) After booking a session, it is your responsibility to be online and available at the start of your appointment slot.

13.4 Independent Contractor Status

(a) Solas Mind provides a digital platform that introduces Clients to Providers. Providers are independent third-party contractors or consultants and are not employees, partners, or agents of Solas Mind.

(b) Solas Mind is not a party to any services provided by Providers or to any legal relationship created between a Client and a Provider.

13.5 Limitations of Outcomes

(a) Solas Mind and our Providers cannot promise or guarantee a positive outcome. Results vary by individual.

(b) Your participation in Well-Being Support is for your personal benefit only and may not be shared or used for any other purpose.

(c) You agree not to record or tape sessions.

13.6 Technology and Confidentiality

(a) If you are disconnected during a session or do not hear from your Provider, you will email your Provider as soon as possible and check your inbox for correspondence.

(b) Solas Mind is not liable for technological glitches that may occur during online sessions. If the glitch is caused by us, Clients will receive the full session time paid for.

(c) You accept the confidentiality risks inherent in using email, text, phone, Zoom, or similar technology.

13.7 Records and Reports

(a) Solas Mind does not write reports for external agencies (e.g., Social Services, NHS).

(b) Solas Mind resists legal requests for records and only provides information when compelled by a valid UK court order. We do not keep detailed notes, record sessions, or hold information other than booking contact details.

(c) You understand the limits of confidentiality set out in Section 10.4.

13.8 Governing Law and Jurisdiction

(a) For international Clients, Services are undertaken in accordance with the laws of the Provider’s country, and any disputes directly related to a Provider will be subject to that country’s jurisdiction.

(b) Solas Mind is a UK-based company. All contractual disputes with Solas Mind will be governed by the laws of England and Wales. Each party irrevocably submits to the jurisdiction of the English courts.

(c) You understand the limits of liability set out in Section 12.

Our Website or support hubs may include links to other websites owned and operated by third parties that we support and champion. We have no responsibility for the content of such third-party websites.

We have no control over third-party websites and their contents, and we accept no responsibility for them or for any loss or damage that may arise from your use of them.

15.1

If any portion of these Terms is held to be illegal or unenforceable, that provision shall be deemed deleted, and the remainder of the Terms shall remain in full force and effect.

15.2

These Terms reflect the entire agreement between Solas Mind Ltd, Solas Mind International Ltd, and the User, and constitute a complete understanding of the parties with respect to the subject matter. These Terms supersede all prior written and oral representations.

15.3

These Terms may be amended or supplemented at any time. Any changes will be updated on our Website, and Clients and Businesses will be notified at the time of booking or when using our Services.

15.4

If a dispute arises out of these Terms that cannot be resolved by mutual consent, the Client, Business, Solas Mind, and the Provider agree to attempt mediation in good faith for up to 30 days after notice is given. If the dispute is not resolved, and in the event of legal action, the prevailing party shall be entitled to recover legal fees and court costs from the other party.

15.5

You may not assign, transfer, or subcontract any of your rights under these Terms without our prior written consent. We may assign, transfer, or subcontract all or any of our rights at any time without your consent.

15.6

A person who is not a party to these Terms shall not have any rights under the Contracts (Rights of Third Parties) Act 1999 to enforce any provision in these Terms.

15.7

A failure or delay in exercising any right, power, or privilege under these Terms shall not operate as a waiver. A single or partial exercise of any right shall not preclude any subsequent or further exercise of that right. No waiver shall be effective unless in writing.

15.8

These Terms shall be governed by and construed in accordance with the laws of England and Wales, withoutgiving effect to any conflict-of-law provisions. All contractual disputes with Solas Mind shall be subject to the exclusive jurisdiction of the English courts, except that disputes arising directly between a Client and a Provider shall be governed by the laws and jurisdiction of the Provider’s country (see Section 12.2).

15.9

These Terms shall be binding upon the parties and their respective successors. By scheduling a Well-Being Support session or training session through our Website or Services, you are deemed to have accepted these Terms.

15.10

All notices must be in writing and shall be delivered either via email or conventional mail. Notices to Solas Mind must be sent to hello@solasmind.com (if by email), or to our registered office address (if by conventional mail). We also welcome comments or questions at hello@solasmind.com.

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