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When it comes to sharing resources it's important to do so in a way that is both sensitive and efficient: You want the person you are sending them to to really use them and engage with your suggestions.

Whether you're directing someone to a wellness article or app, a support group, or a mental health provider, you want to make sure they feel supported and heard throughout the process. Here are some tips for signposting to resources and services sensitively:

1. Listen first and validate feelings and reactions: Before you start signposting, make sure you have actively listened to the person's needs and concerns. This will help you understand exactly what they're looking for and ensure that you're providing them with the right resources. Then, make sure to validate their feelings and reactions (like being embarrassed, or ashamed, or confused).

2. Use non-judgmental language: When offering resources or signposting, it's important to use non-judgmental language that doesn't make the person feel ashamed, embarrassed, or patronised.For example, instead of saying "Wow, that sounds like a lot - you should go to therapy," you could say "I know many friends/colleagues that were doubtful but then considered speaking with a mental health professional even just once and it really helped them. What are your thoughts about that?". Let them know that you understand how difficult it can be to reach out for help and that you're there to make them feel supported.

3. Provide more than one option: Don't assume that there is only one solution to someone's problem. Provide them with a few options so that they can choose the one that feels most comfortable and appropriate for them. Even just having to choose between one of the options can make the individual feel empowered.

4. Add a line of personalisation to each link/resource: Show empathy and understanding throughout the signposting process and take the time to add your personal reasoning for what you are sharing. For example, instead of "Here's a link to a breathing video", try something like "There's a breathing video that really helped me - they mention in the end an approach for stressful situation which sounds exactly like what you are going through, why don’t you give it a try".

5. Follow up: After sharing a resource or signposting, make sure to follow up with the person to see how they are doing and if your suggested resources were helpful. Show them that you care about their wellbeing and are invested in their journey towards feeling better.

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By following these tips, you can share resources and signpost to services sensitively, providing the support and guidance that someone needs to navigate difficult times. Remember, small acts of kindness can make a big difference in someone's life.

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