Terms of Service

1. Solas Mind Terms and Conditions of Service


1.1 We appreciate your use of the service provided by us. Please read these terms (the “Terms”) carefully as they govern your use Solas Mind. In these Terms, you will be referred to as “you” or as a “user”.


1.2 The term “we” means Solas Mind Ltd, the owner and operator of the Solas Mind Counselling Services and website, at www.solasmind.com and at any other associated website locations, and the services we make available through them including training, counselling, and coaching. The registered office of Solas Mind Ltd. is at 7 Seeleys Close, Beaconsfield, HP9 1TA and the company registration number is 12196100

1.3 By working with Solas Mind and using our website and booking system or similar, you confirm your acceptance of these Terms and our Privacy Policy. Do not use the Solas Mind Platform unless you agree to be bound by the Terms and by our Privacy Policy which you can view here.


1.4 We may update these Terms from time to time to make them clearer or to reflect changes in law or practice. If we do that, we will notify users when they book an appointment or partner with us to provide ell-being services. If you do not agree to the changes made to the Terms, then you have the right to stop using our website and services. If you continue to use the website and work with us after the date the changes have been implemented, we will infer that you accept the amended Terms.


2. Operation of Solas Mind Booking Services


2.1 The Service is designed to enable users to obtain mental health support from professional and registered Counsellors during the hours set out in the scheduling system 


2.2 Users agree that their contact with Counsellors will be only through the Solas Service. Counsellors are not permitted to ask users to sign up to their private therapy practice and users are not allowed to ask counsellors to join their private practice.


2.3 Solas Mind adheres to the BACP Ethical Framework for the Counselling Professions. We have also created our own Code of Practice which you can view here.


3. Your compliance with these Terms


3.1 If you wish to cancel your counselling support sessions with Solas Mind, you can do so at any time by sending an email to hello@solasmind.com requesting removal from our database. If you are a client and have a last-minute cancellation you can reply to your booking confirmation. 


3.2 We have the right to terminate our work with any user and remove any user from our database if we receive complaints about that user, or for any other reason at our discretion.


3.3 If you breach these Terms, or if we reasonably suspect that you have breached these Terms, we may:
(a) send you a formal warning.
(b) temporarily suspend your access to our Services.
(c) permanently stop you from accessing our Services.
(d) contact any your internet service provider/s and request that they block your access to our Services; and/or
(e) commence legal action against you


4. Copyright
4.1 This Solas Service contains content which is owned by or licensed to us (the “Content”). This Content includes, but is not limited to, our name, website, counsellor and client hubs, the information, our processes, design, layout, appearance, marketing, and graphics.


4.2 You are granted a licence to use the Service and Content therein subject to the restrictions described in these Terms. This means that you have access to the Content but none of the Content belongs to you or will belong to you.


4.3 Where we have legally protectable rights over the Content of our Services, such as copyright, those rights will always remain ours.


4.4 Where we have added notes or marks to show our legal rights (such as copyright) you must not delete or remove such notices placed by us on any Content. This is a specific example of a more general concept explained in 5.2.


5. Licence to use the Solas Service


5.1 You may:
(a) view pages from our Service in a web browser.
(b) print pages from our Service for personal use.
but, if you do so, please observe the restrictions that we set out below.
5.2 You must not edit or otherwise modify any material from our Service.
5.4 You must not:
(a) republish material from our Solas Service (including republication anywhere else), except in the case of social media posts such as Facebook, Twitter, Instagram, and LinkedIn, in which case you are permitted to republish extracts (only) to promote Solas Mind.
(b) sell, rent, copy, pass off or sub-license Solas Mind material, processes, from our Service.
(c) show, send, copy any material from our Service to the public.
(d) exploit material from our Service for a commercial purpose; or
(e) redistribute, take, copy material from our Services including our Support Hubs.
5.5 We reserve the right to restrict access to areas of our Service, or indeed our whole Service, at our discretion. You must not circumvent or attempt to bypass any access restriction measures we put in place
6. Acceptable use
6.1 Solas Mind exists to help clients/individuals get access to well-being support in the form of mental health information, counselling, and coaching. 
So that we can offer that service, you must not disrupt our Service in any way. Prohibited examples include:
(a) trying to edit or modify the Service, as explained in 5.2.
(b) using our Service in any way that is unlawful – see client Terms & Conditions;
(c) creating fake accounts or impersonating any real or fictitious user to access the Service.
(d) using our Service to transmit any computer virus or other malicious computer software; or
(e) using our Service to collect data on our processes or counsellors
(f) using our service to access support for personal gain or to garner information and not for   genuine help
6.2 So that we can offer you safe and appropriate support, you must ensure that all the information you supply to us through our Service is true and accurate. When you book a support session, make sure you provide the correct email address and contact details and complete the intake form. If you have made an error, contact us at hello@solasmind.com


7. Use on behalf of a partner organisation


7.1 If you use our Service as part of a support package offered buy a partner organisation, then by so doing you bind both yourself and the company or other legal entity that operates that business to these Terms, and in these circumstances references to "you" in these Terms are to both the individual user and the relevant company/partner or legal entity.


8. Information received through the Solas Support Service


8.1 All Solas Mind counsellors are registered members of the BACP, UKCP, NCS, HCPC or equivalent and have a minimum of 200 + hours’ client experience. All the Solas Mind team are hand selected after a rigorous five step process and all have a valid registration, qualifications, certification, references, and credentials. Further, all the Solas Mind Team of counsellors/coaches have professional indemnity insurance and an up-to-date Disclosure and Barring Service (DBS) check and are registered with the ICO to protect your data. 
All our counsellors and coaching team have regular supervision in line with the requirements of their membership body. They are all offered regular CPD courses to enhance their knowledge and maintain our standards. 


8.2 Solas Mind is not itself a provider of medical services; we provide wellbeing support packages and content and facilitate support sessions with third party contractors (counsellors). We provide a system that allows individuals and partner companies to easily access well-being support, and we interview, review, supervise our team of Counsellors/Coaches (as explained in 8.1) to provide those mental health services. 


We have two very limitations to our Service:
(a) Solas Mind is not responsible for the individual support received by users through the Service from our team of counsellors/coaches. Despite our safeguarding procedures and our stringent application process as described in 8.1, some of the content provided by our Services in our Hubs or given to individual service users by Counsellors, may be incorrect, or inappropriate for a particular use. All our counsellors/coaches are professional practitioners who aim to offer a non-judgemental, safe space, but the nature of the work is very individual and as such not every suggestion, or offer of guidance or if needed intervention, will resonate with the individual user. Just because a Counsellor is on our team does not mean that they are necessarily a right fit for you, nor do we endorse the guidance, support or interventions made by a Counsellor to a specific individual although we are confident in our counsellors/coaches’ professionalism and qualifications.
Our service is set up to give our clients autonomy to select who they wish to see - as such if a counsellor or coach is not a good fit clients are able to select an alternative practitioner from the team.
What the counsellor says may not resolve all or any of an individual’s mental health concerns - depending on the individuals presenting problem, therapy may take a long time and longer than funded by a partner company. We will always continue to support individuals or signpost elsewhere if we feel our services are not appropriate or affordable.
(b) Solas Mind is not responsible for any action that an individual takes or does not take, or a decision made because of information given through our service. What individuals choose to do is their choice. We are at the heart a person-centred practice so will not advise or steer merely provide a safe space for an individual to explore and find their way. Your reliance on any information if given is at your own risk. We are not doctors or psychiatrists and are not able to diagnose or recommend medication and will signpost where appropriate. Material and information in the Hubs may not be appropriate for an individual. Likewise, information, given by a Counsellor may not be appropriate. Individuals should contact their GP or other medical professional if they need further support outside of the counselling/coaching space.


8.3 If you are unable to get an appointment with one of the Team or there is an emergency outside hours then please do not hesitate to seek emergency support. Online counselling and our service is neither a crisis service nor a helpline. We are not responsible if a session is not available and make no assertions that you will be able to seek support whenever you need it. However, we will always strive to support you when possible but make no guarantees of this. We are not obligated to make services available to you as and when needed.


8.4 You are advised to exercise self-care when using our Service. You understand and agree that you are aware that the services offered by Solas Mind are online and may not be as effective as face-to-face sessions on some occasions. You should never depend upon or make health choices, life choices or any decisions purely based on your use of the services. You should never delay obtaining medical advice from your doctor or another qualified healthcare professional as appropriate or avoid or delay seeking face to face support, because of any information given or assumed by your use of our services.


8.5 You accept and agree that Solas Mind provides a support service which links individuals to Counsellors and helps facilitate their appointments via our Third-Party Scheduling app. Counsellors are not employees of Solas Mind but independent, vetted, third party contractors or consultants. Solas Mind is not a party to any services provided by Counsellors to individuals or any legal relationship created between you and a Counsellor because of your use of the Solas Mind Support Services


8.6 Solas mind is only for clients aged 18 and over and our online service not suitable for clients who find themselves in a crisis, are having thoughts of suicide or clients who are suffering from acute mental distress including psychiatric disorders. If you need emergency support, please contact the emergency services

9. Limitation of Liability


9.1 There are certain responsibilities that, by law, we aren’t allowed to exclude, including our legal responsibility for death or personal injury caused by our negligence, fraud, or fraudulent misrepresentation, and we acknowledge those responsibilities.


9.2 However, apart from the legal responsibilities mentioned in 9.1, we shall not be legally liable to individual users for any loss (both immediate and indirect), or damage suffered by an individual user. This is a general exclusion, which includes the exclusions set out in 8.2.


9.3 All legal obligations which may be implied or incorporated into the Terms by law or regulation are expressly excluded to the extent permitted by law. 


9.4 In the event that any limitation or exclusion of liability in the Terms is not enforceable, then we shall not be liable to you for more than 100% of the fees you’ve paid us in the twelve months preceding the day you make your complaint.


10. Third party websites


10.1 Our Website may include links to other websites owned and operated by third parties that we support and champion. We have no responsibility for the content of such third-party websites.


10.2 We have no control over third party websites and their contents, and we accept no responsibility for them or for any loss or damage that may arise from your use of them.


11. General Terms


11.1 If any of the Terms are held to be illegal or unenforceable, those (but only those) provisions shall be deemed to be deleted and the rest of the Terms shall remain in full force and effect.


11.2 The Terms constitute the entire agreement and replace any previous agreement or understanding (in whatever form) between us in respect of the matters contained or referred to in the Terms. You agree that you have not relied on and have no legal remedy in respect of, any statements (however communicated) which are not replicated or are inconsistent with the Terms.


11.3 We always have the right to edit or to remove from the Solas Mind website any content.


11.4 You may not assign, transfer, or subcontract any of your rights under the Terms without our prior written consent. We may assign, transfer or sub-contract all or any of our rights at any time without consent.


11.5 A person who is not a party to the Terms shall not have any rights under the Contracts (Rights of Third Parties) Act 1999 to enforce any provision in the Terms.


11.6 No waiver by either of us shall be effective unless in writing, and no waiver shall constitute a continuing waiver to prevent us or you from acting upon any continuing or subsequent breach or default.


11.8 The Terms shall be subject to the laws of England and the parties submit to the exclusive jurisdiction of the English courts.