Solas Mind sessions are scheduled in advance and are a time reserved exclusively for our clients. When a session is cancelled without giving adequate notice, 48 hours for face to face counselling and 24 hours for online sessions, the full session fee will be charged .
Appointments are charged at the point of purchase. If you cancel a session without giving the appropriate notice we do not offer a refund.
Late Arrival / Missed Sessions
Services delivered face-to-face and online will be delivered at the time and place we have agreed. If you are late to your session by any amount of time, it will still finish at the prearranged time and this time is not refundable.
For online sessions we will wait for twenty minutes. If you do not arrive and have not informed us you will be late in advance we will end the session and no refund will be given.
Very occasionally, emergencies may make it impossible for us to deliver a session as agreed. Normally we would have advised you in advance if this is likely, but in any event we would let you know as soon as possible if a session needs to be cancelled. If we cancel a session, an alternative time will be offered where possible.